Resume | Jason Luster | Business Automation Manager

Work Experience

Business Automation Manager

Patriot Federal Credit Union | Oct 2024 – Present

Lead the Business Automation division within IT, managing a high-performing team focused on reimagining internal workflows and driving digital transformation.
Oversee full project lifecycles, guiding them through discovery, development, deployment, and ongoing support while delivering secure, scalable solutions that future-proof the organization.
Design and implement low-code business solutions to streamline processes and increase operational efficiency.
Champion a technology-driven culture that supports innovation, adaptability, and long-term organizational growth.

Application Analyst II

Marine Federal Credit Union | Sep 2022 – Oct 2024

Led the architecture of a centralized knowledge base using SharePoint Online and PnP Modern Search, successfully replacing a legacy third-party solution.
Designed and deployed a modern SharePoint intranet with integrated automated workflows, streamlining team collaboration and communication.
Developed custom Power Apps to support employee forums and recognition programs, significantly boosting engagement and participation.
Automated key business processes such as policy reviews, approval workflows, internal announcements, and news alerts to minimize manual effort and improve accuracy.

Application Analyst

Traditions Bank | Oct 2018 – Sep 2022

Analyzed business and IT requirements and recommended solutions to stakeholders.
Improved technology integration by identifying process gaps and opportunities.
Created training materials and led sessions for end users and junior analysts.
Managed vendor relationships, licenses, and software upgrades per CIO directives.
Served as Project Manager and Technical Lead for both departmental and enterprise-wide projects.

Help Desk Analyst II

PeoplesBank, A Codorus Valley Company | Feb 2016 – Oct 2018

Provided Tier I support via phone and email for hardware, software, and network issues.
Handled daily operations such as online banking processing, report distribution, and backups.
Assisted analysts with troubleshooting, vendor management, and case documentation.
Performed desktop support including PC setup, printer maintenance, and in-person user assistance.

Software Projects

Page Feedback Web Part for SharePoint

This Page Feedback Web Part is built using TypeScript, CSS Modules, and SPFx. It enables Like, Dislike, or Neutral feedback with optional comments. Responses are consolidated in a SharePoint List categorized as Positive, Negative, or Neutral. Administrators can assign these items and respond as needed.

Portfolio & Resume Site

This project marked my first hands-on experience with web development. Using HTML and CSS, I focused on layout fundamentals like the box model, Flexbox, and Grid, while applying modern design principles such as responsive typography.